NovaQuestPlay is committed to protecting the privacy and security of your personal data. This document outlines our practices regarding the collection, use, and disclosure of your information when you use our services or interact with our website. We operate in strict accordance with the laws of the United Kingdom, including the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR), ensuring that your personal information is handled with the highest standards of transparency and integrity.
Information We Collect
In the course of providing our services, we may collect several types of information from and about our users. This includes Personally Identifiable Information (PII) such as your full name, email address, telephone number, and postal address, which you provide voluntarily when filling out forms on our website or contacting us directly. We also collect Technical Data, which may include your internet protocol (IP) address, login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
Furthermore, we gather Usage Data about how you use our website and services. This involves tracking your interactions with our content, the duration of your visits, and the paths taken through our site. We also utilize Marketing and Communications Data, which includes your preferences in receiving marketing from us and our third parties and your communication preferences. This data helps us tailor our offerings to better suit your professional and personal needs.
Purposes and Legal Grounds for Processing
NovaQuestPlay processes your data based on several legal frameworks. The primary Legal Grounds for our processing activities include:
- Consent: Where you have given us clear and unambiguous permission to process your personal data for a specific purpose, such as subscribing to a newsletter or requesting a callback.
- Performance of a Contract: Where processing is necessary for the execution of a contract to which you are a party or to take steps at your request before entering into such a contract.
- Legitimate Interests: Where processing is necessary for our legitimate business interests, provided those interests are not overridden by your fundamental rights and freedoms. This includes improving our service quality, conducting market research, and ensuring network security.
- Legal Obligation: Where we are required to process data to comply with statutory or regulatory requirements under United Kingdom law.
The Purposes of processing involve managing our relationship with you, delivering relevant website content and advertisements, using data analytics to improve our website, products, and marketing strategies, and making suggestions and recommendations to you about services that may be of interest.
Data Retention and Storage
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure, and the applicable legal requirements.
Typically, client interaction data is stored for the duration of the service provision and for a subsequent period of six years to comply with UK limitation periods for contractual claims. Technical logs and analytics data are often retained for a shorter duration, usually not exceeding 24 months, unless required for ongoing security investigations or legal compliance. Once the retention period expires, your data is either permanently deleted or anonymised so that it can no longer be associated with you.
Third-Party Transfers and Disclosures
NovaQuestPlay does not sell your personal data to third parties. However, we may share your information with selected third parties to facilitate our operations. These include Service Providers acting as processors who provide IT and system administration services, Professional Advisers including lawyers, bankers, auditors, and insurers, and HM Revenue & Customs or other regulatory authorities based in the United Kingdom who require reporting of processing activities in certain circumstances.
We also share data with External Marketing and Analytics Partners. These partners help us measure the effectiveness of our online presence and deliver personalized content. We ensure that all third parties respect the security of your personal data and treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
Data Security Measures
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. We limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We utilize Secure Socket Layer (SSL) encryption for data transmission and maintain robust physical and electronic safeguards. In the event of a suspected personal data breach, we have procedures in place to notify you and any applicable regulator where we are legally required to do so. Our security protocols are reviewed regularly to ensure they meet the evolving standards of the digital landscape in 2026.
Your Legal Rights
Under the data protection laws of the United Kingdom, you have significant rights regarding your personal information. These include:
- The Right of Access: You can request a copy of the personal data we hold about you (commonly known as a “data subject access request”).
- The Right to Rectification: You can ask us to correct any incomplete or inaccurate data we hold about you.
- The Right to Erasure: You can request the deletion of your personal data where there is no good reason for us continuing to process it.
- The Right to Object: You can object to the processing of your data where we are relying on a legitimate interest or using it for direct marketing.
- The Right to Restriction: You can ask us to suspend the processing of your personal data in specific scenarios, such as verifying the data’s accuracy.
- The Right to Data Portability: You can request the transfer of your data to you or to a third party in a structured, commonly used format.
- The Right to Withdraw Consent: If we rely on your consent to process data, you can withdraw it at any time.
To exercise any of these rights, please contact our data protection officer using the contact details provided below. We aim to respond to all legitimate requests within one month.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to distinguish you from other users. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. We use Essential Cookies for the operation of the site, Analytical Cookies to recognise and count the number of visitors, and Targeting Cookies to record your visit and the links you have followed. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. However, if you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.
Contact Information
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
Company Name: NovaQuestPlay
Address: 65 Cheapside Worksop United Kingdom
Phone: 441286883413
Email: info_novaquestplay@gmail.com
You also have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues. We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.